Romano Palace Luxury Hotel in Catania

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  grethe eikenes

  :: 02 Juni 2018 16:00:53

  I stayed in this hotel for a weekend trip a couple of weeks ago and I can honestly say it was my worst hotel experience ever. When we first arrived there late on the Thursday evening they told us they had upgraded us to a better room with pool view, we thanked them and was happy with this until we saw the room. It was tiny, no view of the pool except for a 5cm glitch behind a tree. Then me and my friend thought it was nothing else to do than to make the best of it, so we decided to have a drink on our tiny balcony with a view of nothing. It was only plastic glasses there and no water ( not ok being a 5 star hotel). Not long after we sat down outside huge rat climbed down the wall of our balcony, we did not expect this( again, not ok for any hotel, but especially not for a 5 star). We called the reception, they didn’t want to give us a new room that night, told us to check in the morning if they had other rooms, but the worst was they told us that it was not possible that we had seen rats because they didn’t have them, and made it sound like we made it up. Then a while after we saw rats again, called the reception again, and then they again responded with this not being possible.. Next morning they gave us another room, this was bigger and better, but again when we told them about the rats they said it was not possible. We went for breakfast, the breakfast was on a level with a 3 star hotel. No omelet stand, no salmon etc. But it was ok until my friend found a long hair in her food. They didn’t say anything else than oh, when we let them know. The furniture was very old and dusty also, not very clean. When it comes to location it’s quite far from everything, 20eur to city centre next to a motor way. I will never recommend this place to anyone, it’s a terrible hotel, It’s a 2-3 star at best, I don’t know how they managed to obtaine 5 stars.

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  Wolfgang Kager

  :: 14 April 2018 19:58:09

  The personnel is very friendly and professional. The hotel equipment itself may come into is years. But the hotel surround is very nice. Dinner is perfect but no buffet in the evening. Breakfast not bad, but I seen better.

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  Jordana del Feld

  :: 12 April 2018 09:47:40

  Great location, nice venue for events, attentive staff, pretty much everything you need, nicely done.

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  Ali Pai

  :: 07 April 2018 16:57:24

  Old furniture, could hear toilet flushing from next door room, should get own bus shuttle... nice location, nice pool, friendly staff

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  Robert Moore

  :: 10 Dezember 2017 17:06:41

  An outstanding venue for a company social function. The staff was very attentive to all of our needs. Atmosphere is top notch quality. Certainly sets the right mood and ambiance for an enjoyable, memorable, fun filled event for groups of any size. I highly recommend it to anyone in the market for a meeting room or conference event.