Ve.N.I.Ce. Immobiliare Cera S.R.L a Venezia

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commenti 5

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  Quentin LATHUILLE

  :: 01 giugno 2018 16:44:58

  BEWARE OF THE LATE CHECK-IN POLICY. THEY DECIDE IF YOU CAN CHECK-IN LATE OR NOT (and if you don't ask nicely, will use that to blackmail you), AND CHARGE A 50 EUR CASH FEE. I booked on airbnb. The listing said "self check-in", but at the bottom of the page they indicated check-in after 7:30pm was at their discretion and subject to a fee. I had not seen that. A few hours after the expiration of the free cancellation period, they messaged me to arrange check-in and notified me about the 50 EUR late check-in fee they wanted paid in cash. I complained on the basis that the listing was incorrect, as this was clearly not "self check in" and that waiting for the end of the cancellation period to notify me about the fee was disingenuous. They reacted to my complaints by pretending that in the end no one was available for a late check-in (while they were offering it to arrange it just a few hours before), and that I could only check-in the following day (losing the first of my 2 night booking). I had to cancel and lost half the value of the booking, plus a lot of time dealing with them and airbnb support (which were much more helpful and offered me a coupon to make up for this). Would not recommend at all.

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  Patrice Desvergnes

  :: 18 maggio 2018 20:44:59

  The lady who is in charge of the office robbed us our caution. Lying and lying and then laughting of our detress. Very sad experience.

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  Christoph Felsenstein

  :: 11 novembre 2017 16:03:49

  We have dealt with Immobiliare Cera S.R.L. for quite a while now and are pleased to confirm that we have always been very happy with this great company - No.1 in Venezia! They were always totally competent, friendly and helpful. As foreigners they guided us every step of the way and we felt supported. Our best recommendation for Immobiliare CERA S.R.L.!!! Cordiali salutisssimi, Christoph & Daphne

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  paula pulido

  :: 04 novembre 2017 23:56:52

  I coudn't buy anything in that time , but you gave me really good information about the real estate, hence I'm grateful you , Thank Mr Busetti.

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  Federico Jonathan Cusin

  :: 18 ottobre 2017 16:08:54

  The best Estate Agents in Venezia (and beyond). A highly recommended mix of professionalism and kindness.